• Every seat on railtour trips should be paid for in advance by booking it through available methods – only this guarantees you a fully reserved seat for the journey you have paid for. We only accept the booking as valid once the money has been received by us (i.e. cheque cleared properly).
• We will aim to meet your special on-journey requests if they are possible for us to achieve and considered reasonable, with regard to seating or indeed other matters – in order to help us do this please advise us with your booking or at latest 2 weeks prior to the trip.
• Estimates of timings are only a guide – please note when booking you accept that these may differ from our estimates. Final times may only be available several days before the train runs and issued when we send your individual/group ticket. If it is the case that these could vary by an hour in either direction – then you will be informed of this when you are sent your tickets.
• All efforts are made to ensure the train runs as it is scheduled to, with correct locomotives (if specified), coaches, routes/destinations and additional options for the day. Compass Tours reserves the right to alter these at any time and will not in doing so incur any liability to any person travelling with us who has purchased a ticket/s, resulting from alterations that are made. Reasonable effort will be made on the day of the rail trip to ensure it runs as planned – but we cannot be held responsible for any delays to the journey, mishaps, alterations or necessary curtailment of the journey when situations are outside the control of Compass Tours.
• Compass Tours will guarantee to ensure that all passengers that have purchased valid tickets for the journey will be returned to their joining stations by whatever transport is necessary (in the event of curtailment/diversion of the train).
• Compass Tours are only responsible to return passengers holding valid tickets to their joining stations by any necessary means of transport, therefore Compass Tours cannot be held liable for any missed connections into or out of any kind of transport link due to the early/late running of its trip. It will be your responsibility to get to your joining station for the trip and return home/back to your desired destination from the joining station.
• Refunds will only be made under the following conditions: cancellation at least 28 days before the date of running – will give you a 90% refund, between 14 and 27 days – 70% refund, less than 14 days – no refund available. Cancellations must be made in writing or by e-mail to ensure no misunderstanding by either party. Whilst Compass Tours is unable to offer "PRIVATE TRAVEL INSURANCE" for day excursions via itself, it is easily possible to obtain this cover from many good insurance firms for just a few pounds per person making this an inexpensive option some travellers may wish to take out for their journey.
• Alterations to your booking can be made, but if they are negative they will be subject to a £5 alteration fee and will only be accepted if given up to 14 days before the trip. If the alteration involves removing more than 1 person from the party – then Compass Tours has the right to apply its normal cancellation procedures for every extra person removed from the party.
• If Compass Tours cancels any railtour or trip then it will give a full refund to every passenger that has purchased a valid ticket for the journey, but no other liability shall be incurred by Compass Tours.
• Should you feel there is reason to raise a complaint about your trip with us, we ask that this be raised immediately with your coach steward. An experienced tour manager will also be aboard the train should your coach steward be unable to resolve your issue. If it is required that you need to contact us post event we ask that this is done in writing or by e-mail no later than 10 days after your day with us.
• It is essential to remember that whilst it remains the sole responsibility of every Compass Tours passenger to attempt to alight and board the train safely at any station platforms and adhere to any instructions or advice for doing so all party bookings made via Compass Tours conveying any persons with mobility issues/problems or using wheelchairs should advise Compass Tours both at the time of making their booking but also await and request assistance if necessary when actually boarding or alighting from the train in order to ensure everyone is conveyed as safely as possible before, during after the excursion
• All tickets for every railtour/trip Compass Tours organise that are applied for and sold to passengers, are issued subject to the above conditions.

Your application, purchase and use of tickets constitute your full acceptance of these terms and conditions.